A. Purpose of Processing Personal Information

The Company processes personal information for the following purposes. The personal information being processed will not be used for purposes other than the following, and if the purpose of use changes, necessary measures such as obtaining separate consent will be implemented in accordance with Article 18 of the Personal Information Protection Act. 1. Complaint Handling Personal information is processed for the purpose of verifying the identity of the inquirer, confirming inquiries, contacting/notifying for fact-finding, and reporting processing results.

B. Processing and Retention Period of Personal Information

① The Company processes and retains personal information within the period of retention and use of personal information according to laws and regulations or the period of retention and use of personal information specified when collecting personal information from the data subject. ② The processing and retention period of each personal information is as follows. 1. Complaint Handling: Until the service use contract or service use termination 2. Records on consumer complaints or dispute handling: 3 years

C. Provision of Personal Information to Third Parties

The Company does not provide personal information to third parties except in cases falling under Article 17 of the Personal Information Protection Act, such as separate consent from the data subject or special provisions in laws.

D. Entrustment of Personal Information Processing

① The Company entrusts personal information processing tasks as follows for smooth personal information processing. Recipient: Kukdong E&Q Purpose: Computer processing of personal information for product inquiries, consultation requests, and other inquiries Items: Name, phone number, email, address Period: 3 years (or the retention period if required by relevant laws) ② When concluding an entrustment contract, the Company specifies in the contract matters such as prohibition of processing personal information beyond the purpose of entrusted work, technical and administrative protection measures, restriction of re-entrustment, supervision of the trustee, and liability for damages in accordance with Article 25 of the Personal Information Protection Act, and supervises whether the trustee safely processes personal information. ③ If the content of the entrusted work or the trustee changes, it will be disclosed without delay through this privacy policy.

E. Rights and Obligations of Data Subjects and Legal Representatives and Methods of Exercise

① Data subjects may exercise their rights to request access, correction, deletion, and suspension of processing of personal information against the Company at any time. ② The exercise of rights under paragraph 1 may be made to the Company in writing, by email, or by facsimile transmission (FAX) in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act, and the Company will take action without delay. ③ The exercise of rights under paragraph 1 may be made through a legal representative or an authorized person of the data subject. In this case, a power of attorney in accordance with Form No. 11 of the Enforcement Rules of the Personal Information Protection Act must be submitted. ④ The right to request access and suspension of processing of personal information may be restricted under Article 35, Paragraph 5 and Article 37, Paragraph 2 of the Personal Information Protection Act. ⑤ The right to request correction and deletion of personal information may not be exercised if the personal information is specified as a collection target in other laws. ⑥ The Company verifies whether the person who made the request for access, correction, deletion, or suspension of processing is the person himself/herself or a legitimate representative.

F. Personal Information Items Processed

The Company processes the following personal information items. 1. When applying for online consultation ∙ Required items: Name, email, phone number, address 2. When applying for other inquiries ∙ Required items: Email

G. Destruction of Personal Information

① The Company destroys personal information without delay when it becomes unnecessary due to the expiration of the retention period or achievement of the processing purpose. ② The Company destroys personal information by the following methods. - Electronic files: File deletion and formatting of storage media such as disks - Written documents: Shredding or incineration

H. Measures to Ensure Safety of Personal Information

The Company takes the following measures to ensure the safety of personal information. 1. Administrative measures: Establishment and implementation of internal management plans, regular education for employees 2. Technical measures: Access control such as password setting for personal information processing systems, installation of security programs such as antivirus software, encryption of files containing personal information 3. Physical measures: Locking and access control of places where personal information is stored

I. Installation, Operation, and Rejection of Automatic Personal Information Collection Devices

① The Company uses 'cookies' that store and retrieve usage information to provide users with individually customized services. ② Cookies are small pieces of information sent by the server (http) that operates the website to the user's computer browser and are sometimes stored on the user's PC hard disk. a. Purpose of using cookies: Used to understand users' visit and usage patterns for each service and website, popular search terms, secure connection status, etc., to provide optimized information to users. b. Installation, operation, and rejection of cookies: You can refuse to store cookies by setting options in the Privacy menu of Internet Options in the Tools menu at the top of your web browser. c. If you refuse to store cookies, you may have difficulty using customized services.

J. Personal Information Protection Officer

① The Company designates the following personal information protection officer to be responsible for overall personal information processing and to handle complaints and damage relief related to personal information processing. Name: Choi Jung-seok Phone: 010-7709-6572 Email: livewithme@naver.com ② Data subjects may inquire about all personal information protection-related matters, complaints, and damage relief that occur while using the Company's services to the personal information protection officer. The Company will respond and process inquiries without delay.

K. Remedies for Infringement of Rights

Data subjects may inquire about personal information infringement, damage relief, and consultation to the following institutions. ▶ Personal Information Infringement Report Center (operated by Korea Internet & Security Agency) - Duties: Reporting personal information infringement facts, consultation requests - Website: privacy.kisa.or.kr - Phone: (without area code) 118 - Address: 3rd Floor, 9 Jinheung-gil, Naju-si, Jeollanam-do (301-2 Bitgaram-dong) 58324 ▶ Personal Information Dispute Mediation Committee - Duties: Personal information dispute mediation requests, collective dispute mediation (civil resolution) - Website: www.kopico.go.kr - Phone: (without area code) 1833-6972 - Address: 4th Floor, Government Complex-Seoul, 209 Sejong-daero, Jongno-gu, Seoul 03171 ▶ Supreme Prosecutors' Office Cyber Crime Investigation Division: 02-3480-3573 (www.spo.go.kr) ▶ National Police Agency Cyber Bureau: 182 (http://cyberbureau.police.go.kr)

L. Changes to Privacy Policy

This privacy policy will be effective from May 20, 2025.